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OS2S helps financial institutions meet the needs of their banking customers by surveying sites and offering specialized consultations to minimize impact during upcoming construction projects. Like you, our priority is a positive banking experience for each and every branch visitor.
About 15% of customer complaints to the federal Consumer Financial Protection Bureau (SFPB) relate to concerns about bank accounts and bank services. “Bad branch experiences” lands on the Top 10 list of common bank customer experiences.
Without proper planning, something that might seem simple on the surface – swapping out an ATM, upgrading software, or installing additional security – can create friction for your customers and significantly impact their impression of your overall quality. OS2S comprehensive site surveys help plan for minimal impact for the customer. Our consultations are widely regarded for their depth, precision, specificity, and customer focus.
At the end of the day, our business comes down to helping people. Because you’re also in the business of helping people, you understand the value in a personal connection. Simply put, there’s no better way to get the job done.
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